How does your customer loyalty compare against the rest of the industry? Anonymously benchmark your fitness club’s performance live against other clubs in your country, region and sector!

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Our Mission

The Retention People (TRP) are the leading providers of customer experience management (CEM) software and solutions for the global health and fitness industry.

We believe that success for health club operators comes from creating raving fans and delighting customers in order to drive member loyalty and retention.

With our powerful, automated software health clubs and gyms can engage and delight members by delivering touch points and experiences that are relevant, helpful and personalised for every single individual.

Product Webinar

The Key to Effective Customer Conversations – An Interaction Radar

Tuesday May 23rd

3:30-4pm (BST) / 10:30-11am (EDT)

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What our clients are saying:

I could not be happier with the product. It has enabled us to focus and stay focused on what matters to our members. And what matters to us, which is keeping them happy. The only thing that would prevent me from recommending your product would be to keep it out of my competitors hands.
Ken Brown, Fitness Incentive
There is nothing in the market that delivers the same results. The increased range of services that integrate with each other is also a huge plus.
Ray Smith, Warrnambool City Council
I have worked with TRP for a number of years and their technology and innovation in the way they look at retention is first class. Their coaching support and advice is thought provoking and not directive which means that individuals can develop themselves as well as their teams.
Ross Collins, Edinburgh Leisure

We are the world’s leading provider of Customer Experience Management solutions. Our clients include: